Privacy Policy & Consumer Financial Privacy Notice
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, use, share and protect your personal information.
Please read this notice carefully to understand what we do.
What?
The types of personal information we collect, and share depend on the product or service you have with us. This information can include:
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Information we receive from you, your representatives, or other parties related to your application for insurance or other forms. This may include your Social Security number, name, address, financial account numbers, driver's license number, or other personal information necessary to provide products or services to you.
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Information about your transactions with us, our affiliates, or others.
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Information we receive from a credit reporting agency or insurance support organization.
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Information from government entities, public records, and other third-party sources.
After you are no longer our customer, we may continue to share your information as described in this notice.
How?
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Innovative Title Services chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Innovative Title Services share? Can you limit this sharing?
For our everyday business purposes – such as to provide our services and products to you, to respond to your requests and inquiries, to comply with the law and industry standards, to respond to court orders and legal investigations, or to detect or prevent fraud
Yes No
For our marketing purposes – To offer our products and services to you
No We don't share
For joint marketing with other financial companies
No We don't share
For our affiliates' everyday business purposes – information about your transactions and experiences
Yes No
For our affiliates' everyday business purposes – information about your creditworthiness
No We don't share
For our affiliates to market to you
No We don't share
For our nonaffiliates to market to you
No We don't share
What We Do
How does Innovative Title Services protect my information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include physical, electronic, and procedural safeguards.
We also restrict access to information about you only to those employees who need to know that information in order to provide products or services to you.
How does Innovative Title Services collect my personal information?
We collect your personal information, for example:
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When you interact with us directly or through your attorney, agent, or representative.
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When you make a claim against your insurance policy.
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Information gathered as part of processing your transactions with Innovative Title Services or our affiliates.
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When we receive it from other entities, such as government entities or public records providers.
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Website Information & Google Analytics
When you visit the Innovative Title Services website, we may use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website.
Google Analytics may collect certain information about your visit, which may include technical information such as your browser and device information, pages viewed, how you arrived at our website, approximate geographic information, and information regarding how you interact with and navigate through our website.
We use this information for website analytics and engagement purposes, including:
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Measuring website traffic;
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Understanding how visitors interact with our website;
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Monitoring website performance;
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Identifying areas of our website that may need improvement;
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Improving website content and functionality; and
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Improving the overall user experience.
Innovative Title Services does not use Google Analytics for the purpose of selling your personal information. We do not use website analytics information to create or maintain marketing profiles for the purpose of selling your information to third parties.
Google may process information collected through Google Analytics in accordance with Google's own privacy policies and terms. Google Analytics may use cookies and similar technologies to collect and analyze information about website usage.
You may be able to limit or disable cookies and certain analytics technologies through your browser or device settings.
Disabling cookies may affect certain website functionality.
Information You Voluntarily Provide Through Our Website
Information that you voluntarily provide directly to Innovative Title Services through our website—including information submitted through a contact form, inquiry, request for information, or other website features are not considered anonymous website analytics information.
Information you voluntarily provide may be used to:
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Respond to your request or inquiry;
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Provide products or services;
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Administer or facilitate your current transaction or closing;
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Communicate with you regarding your transaction;
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Comply with applicable legal and regulatory requirements; and
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Otherwise fulfill the purposes described in this Privacy Policy.
Transactional Text Messaging
Innovative Title Services may use text messaging to communicate with customers regarding their current title, escrow, settlement, insurance, or closing transaction.
Text messages may include information necessary to facilitate or administer your current transaction, including:
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Transaction and closing status updates;
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Requests for documents or information;
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Appointment or closing confirmations;
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Scheduling and coordination information;
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Communication from your processor, closer, or other members of our transaction team;
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Questions or responses regarding your current transaction; and
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Other information reasonably necessary to facilitate your current transaction or closing.
Our transactional text messaging program is intended solely for communication regarding your current transaction or closing and is not intended for general marketing or promotional messages.
How to Opt In
Customers may either send a text message directly to their processor or closer to initiate the conversation, which will opt them in for conversational texting, or provide any member of our team with verbal consent at any point in time. All calls are recorded for quality, training, and retention of consent or withdrawal of consent from text messaging. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
By initiating a text conversation with your processor or closer, or by providing verbal consent to a member of the Innovative Title Services team, you consent to receive transactional text messages relating to your current transaction or closing.
Consent to receive transactional text messages is not a condition of purchasing title insurance or obtaining services from Innovative Title Services. Customers who do not wish to communicate by text may communicate with us by telephone, email, or other available methods.
How to Opt Out
You may withdraw your consent to receive transactional text messages at any time.
To opt out of text messaging:
Reply STOP to any text message from Innovative Title Services.
You may also contact us directly:
Phone: 407-332-8111
Email: info@itsfla.com
Once an opt-out request is received, we will take reasonable steps to discontinue conversation
al text messages to that number, subject to communications that may be required or permitted by applicable law.
You may reply HELP to a text message for support.
Message & data rates may apply. Messaging frequency may vary.
Because text messages may contain sensitive transaction-related information, customers should use caution when transmitting confidential information by text message. Innovative Title Services may direct customers to use a secure method when sensitive information, such as Social Security numbers, financial information, wire instructions, passwords, access codes, or other confidential information, is involved.
Call Recording and Consent Records
Calls with Innovative Title Services may be recorded for quality, training, and retention of consent or withdrawal of consent from text messaging.
Recorded calls may be maintained as business records and may be used to document a customer's consent to or withdrawal from transactional text messaging.
Why Can't I Limit All Sharing?
Federal law gives you the right to limit only:
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Sharing for affiliates' everyday business purposes – information about your creditworthiness;
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Affiliates from using your information to market to you; and
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Sharing for nonaffiliates to market to you.
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial or nonfinancial companies.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Innovative Title Services does not share with nonaffiliates so they can market to you.
Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Innovative Title Services does not jointly market.
How To Review and Correct Your Personal Information
Can you review the personal information that we have about you?
If you have questions about what personal information we maintain about you, please send a request electronically by contacting us at info@itsfla.com, and include your:
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Full name;
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Address;
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Telephone number; and
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Policy number, if applicable.
Within 30 business days of receipt of your written request, we will describe the personal information we maintain, any parties with whom we have shared it within the last 2 years, and how you may request a correction of our information, if necessary.
You may review the information at our offices or receive a copy of it for a fee to cover our costs.
We will not provide information that we feel is privileged, such as information about insurance claims or lawsuits.
Can you correct the personal information that we have about you?
To request a correction of personal information about you, send a written request as described above, explaining the desired correction.
Within 30 business days, we will either make the requested correction or tell you why we will not.
We cannot correct Consumer Report Information. To do this, you must contact the consumer reporting agencies that provided it.
If we make the requested correction, we will notify you in writing and we will also notify anyone:
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Who may have given or furnished the original information;
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Whom you designate who may have received the original information within the 2 years before the date we made the correction; and
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Any insurance-support organization whose primary source of personal information is an insurance institution if that organization has systemically received such information from us within the preceding 7 years and continues to maintain information about you.
If we do not make the correction, you may submit a written statement as to why you disagree with our decision, which will be saved in your file. We will send it to the same persons to whom we would send a copy of any correction or change.
Contact Us
If you have questions regarding this Privacy Policy, your personal information, website analytics, or your transactional text-message consent, please contact:
Innovative Title Services
1760 Fennell Street, Suite 220
Maitland, FL 32751
Phone: 407-332-8111
Email: info@itsfla.com
For text-message support, reply HELP to a text message.
To withdraw consent from transactional text messaging, reply STOP or contact us using the information above.